Refund and cancellation policy
Version 2026-10-17. Applies to the OpsIQ paid subscription.
This page is written in plain language by the OpsIQ team. It has not been reviewed by a lawyer.
Who sells and charges
Paddle is the Merchant of Record for OpsIQ subscriptions. Paddle takes your payment, handles tax, issues receipts, and processes refunds. Paddle’s checkout buyer terms apply to the purchase.
Cancelling
Cancel any time from the Billing page inside OpsIQ. Cancellation takes effect at the end of the billing period you have already paid for: you keep access until then, and you will not be charged again. After that, your account returns to the free experience (the first diagnosis).
Refunds
If you were charged and want a refund, email support@opsiq.solutions from the account email, or contact Paddle through the link in your receipt. Requests made within 14 days of your most recent charge are handled under Paddle’s standard refund terms. We do not offer pro-rata refunds for unused time in a period after that, except where the law requires it.
Failed payments
If a renewal fails, Paddle retries the payment. Your access continues for up to 7 days after the missed renewal date while you update your payment method from the Billing page. If the payment is not recovered, paid access ends; the subscription is cancelled if Paddle ultimately cannot collect.